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“Soft” aspects of quality management, an integral part of Business Psychology

The presentation reflected the perspective of a business practitioner with extensive experience as a functional specialist across several business functions combined with the subsequent experience as a coach, and business psychologist.

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Case Study : Achieving Optimal Recruitment Energy Efficiency

This is the story of how an innovative value-driven approach to recruitment has helped British Gas Services more than halve the cost of filling their vacancies, improve candidate quality by more than 50% and help increase staff retention.

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