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Customer Success Specialist

Website SHL

Unleash your potential with SHL

Are you a psychology graduate with a passion for talent assessment? Have you worked in a client facing role and ensuring delighting your customers and exceeding their expectations? Yes? SHL would love to hear from you!

As SHL’s new Customer Success Specialist, you will partner with the Account Management team to ensure that customers receive a best-in-class experience that leads to the continuation and expansion of their relationship with SHL. We’re looking for team members with a passion for learning, that can work creatively to solve problems, and thrive on building strong client relationships. You will be a trusted partner and act as the voice of clients internally at SHL. This role is an excellent opportunity to change or start your career path into any area of the organization.

Key Accountabilities:
You will partner with Senior Account Managers to organize and manage a portfolio of customers
You will collaborate with the Account Manager, highlighting upsell and cross-sell opportunities and ensure relevant feedback/insights are shared
You will be the first point of contact for key customers – triaging and coordinating input from various stakeholders as necessary, and escalation of client issues to appropriate internal resources
You will manage contract renewals, liaise with internal teams to ensure efficiency in contracting processes
About you:
You will be passionate about people and enjoy building long term successful client relationships. You will have the ability to demonstrate great problem-solving skills, analytical skills, ability to work proactively, networking & relationship management, high standard of written and oral communication skills, effective time management skills and ability to work well under pressure. Language skills: Dutch/German/UKE/French/Italian/Nordics (desired not required)

What SHL Can Offer You:
Support and feedback around your development and growth.
Comprehensive Benefits package
Competitive Salary
Flexible Working Arrangements
Annual performance-based Incentives.

About Us
We unlock the possibilities of businesses through the power of people, science and technology.
We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you
An inclusive culture.
A fun and flexible workplace where you’ll be inspired to do your best work.
Employee benefits package that takes care of you and your family.
Support, coaching, and on-the-job development to achieve career success.
The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer.

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