A good experience of work is internationally recognised as a positive health outcome; conversely a poor experience of work can harm employees and ultimately organisational effectiveness.
This session will introduce the concept of ‘avoidable employee harm’ (physical, psychological and emotional) which has been developed by one NHS Wales organisation to:
• Reduce the wasteful and negative impact of poorly carried out processes.
• Improve employee experience – through a focus on health, wellbeing and engagement.
• Support employee retention and recruitment to key roles.
• Develop cultures that focus on learning, instead of punishment
• Build high performance teams to deliver on key services.
• Grow organisational confidence and reputation in addressing management of the workforce.
• Future proof resources and capacity to deliver in ever changing and challenging environments.
Last year, Aneurin Bevan University Health Board in NHS Wales launched a programme of work to improve how we run our employee investigations, recognising that whilst they are a necessary part of organisational life, they also have the potential to cause real harm to employees, organisational culture and ultimately the delivery of patient care.
The work – a collaboration between our Employee Wellbeing and HR teams – has drawn on insights from the patient safety movement and quality improvement. The focus on reducing ‘avoidable employee harm’ has ensured the motivation for change is more than just enacting policies – but a wider understanding of how individuals and organisations can contribute to that harm or actively reduce it.
1. To provide an introduction to the ‘avoidable employee harm’ concept and the approaches and methodologies that have shaped it;
2. To apply the concept through a case study on employee investigations and understand how it supports both a process and cultural change;
3. To identify other potential areas of ‘avoidable employee harm’ and develop a programme of work around them.