Lancaster University is a leading academic institution that aims to retain its Top 10 university ranking in the UK. But it has not always held that impressive rank. Before it reached this level, some entrenched processes and people had to change.
Taking a highly personalised approach, Business Psychology Consultants supported significant change within the Student Based Services (SBS) department, which was credited with contributing to improved student satisfaction rankings.
The impact of applying Business Psychology within this academic context provides a model for any organisation looking to transform their service delivery.