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Tackling Tension Between Teams

Good working relationships between Doctors and Managers are critical for the safety and quality of care delivered by the National Health Service (NHS). Yet reports have referred to a ‘gulf’ between the two groups and to the growing risk of Clinicians disengaging from Management. In this case study, a Business Psychologist worked with representatives in these respective teams to help improve their relationship, which improved employees’ experience of a crucial process.

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