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Developing great leaders – building trust to deliver brilliant customer experience

Presenters: Ben Renshaw, Leadership Specialist Brian Woodhead, The Director of Customer Services at London Underground until April 2021 Jess Fraser, Senior People and Change Consultant, Arup Kathryn de Kort, Senior People and Change Consultant, Arup Summary: The purpose of London Underground is to keep London moving, safely and sustainably. Customer Service underpins this experience by serving…

Training: The Psychology of Decision-Making

Decision-making has been held up to scrutiny a lot recently, and in many instances, has been found lacking. We all like to think we are good decision-makers, but decision-making is actually an underrated skill. We all make challenging decisions every day, whether in groups, or alone; in our workplaces or at home. With more and…

£32.50 – £70.00

Test and Questionnaire Design Masterclass

This webinar offers a deep-dive into one of our most popular topics on the Practical People Assessment Course: Test and Questionnaire Design. By allowing double the time, we combine coverage of aptitude test, personality questionnaire and SJT design, as well as having plenty of time for discussion. Run by Ben Williams, former Chair of the…

£75.00 – £225.00

Assessment Centre Design Masterclass

This webinar offers a deep-dive into one of our most popular topics on the Practical People Assessment Course: Assessment Centre Design. By allowing double the time, we are able to cover the creation of an Assessment Centre framework and the full range of exercise types you might need to create, as well as having plenty…

£75.00 – £225.00

Recurring

Certificate in Practical People Assessment (Webinar Series of 8 sessions)

On this link you can purchase the entire series of webinars in Practical People Assessment. There are 8 webinars, approximately every two weeks, starting 7th September 2022. Purchasing the entire series gives you access to a discounted rate, effectively getting one session for free. If you attend all sessions, you will receive a Certificate in…

£262.50 – £525.00
Recurring

Certificate in Practical People Assessment (Webinar Series of 8 sessions)

On this link you can purchase the entire series of webinars in Practical People Assessment. There are 8 webinars, approximately every two weeks, starting 7th September 2022. Purchasing the entire series gives you access to a discounted rate, effectively getting one session for free. If you attend all sessions, you will receive a Certificate in…

£262.50 – £525.00

Recurring

Certificate in Practical People Assessment (Webinar Series of 8 sessions)

On this link you can purchase the entire series of webinars in Practical People Assessment. There are 8 webinars, approximately every two weeks, starting 7th September 2022. Purchasing the entire series gives you access to a discounted rate, effectively getting one session for free. If you attend all sessions, you will receive a Certificate in…

£262.50 – £525.00
Recurring

Certificate in Practical People Assessment (Webinar Series of 8 sessions)

On this link you can purchase the entire series of webinars in Practical People Assessment. There are 8 webinars, approximately every two weeks, starting 7th September 2022. Purchasing the entire series gives you access to a discounted rate, effectively getting one session for free. If you attend all sessions, you will receive a Certificate in…

£262.50 – £525.00

Recurring

Certificate in Practical People Assessment (Webinar Series of 8 sessions)

On this link you can purchase the entire series of webinars in Practical People Assessment. There are 8 webinars, approximately every two weeks, starting 7th September 2022. Purchasing the entire series gives you access to a discounted rate, effectively getting one session for free. If you attend all sessions, you will receive a Certificate in…

£262.50 – £525.00
Recurring

Certificate in Practical People Assessment (Webinar Series of 8 sessions)

On this link you can purchase the entire series of webinars in Practical People Assessment. There are 8 webinars, approximately every two weeks, starting 7th September 2022. Purchasing the entire series gives you access to a discounted rate, effectively getting one session for free. If you attend all sessions, you will receive a Certificate in…

£262.50 – £525.00
Recurring

Certificate in Practical People Assessment (Webinar Series of 8 sessions)

On this link you can purchase the entire series of webinars in Practical People Assessment. There are 8 webinars, approximately every two weeks, starting 7th September 2022. Purchasing the entire series gives you access to a discounted rate, effectively getting one session for free. If you attend all sessions, you will receive a Certificate in…

£262.50 – £525.00

Recurring

Certificate in Practical People Assessment (Webinar Series of 8 sessions)

On this link you can purchase the entire series of webinars in Practical People Assessment. There are 8 webinars, approximately every two weeks, starting 7th September 2022. Purchasing the entire series gives you access to a discounted rate, effectively getting one session for free. If you attend all sessions, you will receive a Certificate in…

£262.50 – £525.00
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