The ABP is a not-for-profit membership organisation run by volunteers that pursuing a growth strategy, with an ambition to increase our membership base, enhance our member offering, whilst retaining the ‘family/community’ feel the Association is known for. As such, we see the Head of Membership role as being critical to supporting this ambition and we welcome creative ideas and thoughts on how to achieve this. However, above all else, achieving this outcome will rely on the ABP having a professional, credible person in the role who can deliver against these more specific responsibilities.
Outline of responsibilities
- Lead on the development and implementation of the ABP’s Member Services strategy – in the context of supporting the ABP’s wider strategic objectives – defining and delivering against key KPI’s, as well as scoping and managing the annual a budget for this work stream
- To be the first point of contact for member enquiries when they need escalating beyond our Administrative Provider – listening, responding and acting promptly to ensure a good level of customer service to our members
- Use a range of methods to systematically identify member needs and expectations (current and future), such as working with the Head of Marketing to conduct member surveys and focus groups, as well as generating insights via ‘personas, etc
- To share learning, commonalities and challenges gathered via member engagement activities to improve and enhance the ABP’s service and product offerings
- To lead on the recruitment and retention of ABP members – collaborating with the Head of Marketing to develop member acquisition and retention plans, identifying opportunities to continuously improve the member journey/ onboarding experience, etc
- Proactively review and evaluate services to ensure they continue to be relevant and useful, add value and deliver impact for members, and as appropriate, recommend and develop new services and benefits based on member feedback – segmented, where appropriate, according to specialism, stage of career, etc.
- Develop strategic partnerships – negotiating arrangements for adding members services and benefits created by other organisations
- Ensure the ABP’s membership fee structure and commensurate level of benefits offered reflects the needs of the market and that member services are cost effective for the ABP to provide and deliver member value and quality
- To work with colleagues across the ABP to ensure the effective promotion of member services and benefits, delivered via other teams, and ensure a ‘joined up service’
- To line manage, motivate, coach and support volunteer team members, as appropriate
- To fully participate in the ABP’s Management Board activities, including a 70% attendance rate at Board meetings (currently monthly on Monday evenings 6:00-7:30pm) and participating in the quarterly objective review process, etc
Finally, we live and operate by the values we share publicly: we ask you to read and consider them when applying. If you feel these speak to you, please consider applying for this board role:
- We are passionate: at our core we care deeply about improving business performance and the quality of life at work.
- We are inclusive: regardless of your profession or role, your passion for business psychology makes you one of us. You can be a business psychologist, an HR professional, a CEO, a behavioural economist, a marketeer, a data scientist… or anyone else!
- We are informative: we provide opportunities for our members to stay up to date with leading-edge, evidence-based research and practice in Business Psychology and take away practical advice.
- We are connected: we create meaningful networking opportunities for people to learn, debate and laugh together.
- We are visible: we act as a voice for the profession on relevant issues in public and professional spheres.
How to apply
Please submit your CV with a Supporting Statement detailing how you meet the requirements of the role and what you feel the biggest challenge of the role would be for you.
be to firstname.lastname@example.org by 9.00am on Monday 6th June 2022.
We welcome applications from under-represented groups including black and minority ethnic candidates and those with disabilities.
The ABP is an organisation that celebrates equal opportunities and we ensure that no applicant or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The ABP reserves the right to withdraw a role from advertisement if at any time during the course of recruitment a decision is made that represents an organisational change in demand.