London’s Metropolitan Police Service (MPS) addresses an area of 620 square miles and a population of over 9 million people. This area is currently home to over 40 communities where at least 300 languages are spoken and many faiths are practised.
Every day the Police take account of the diversity of Londoners they service, and the needs of their different communities. So, when recruiting Police Constables for the MPS, candidates’ individual capacity to deal with diversity needed to be considered.
MPS shared this challenge with the Psychologists at a&dc who came up with an innovative response: a reliable and valid test of Intercultural Competence to be used in the sifting of tens of thousands of candidates for Police Constable recruitment. This case study explains how they did it.