A Senior Team in the NHS Community Health Services had been without a leader for some time. Despite a reputation for good delivery, they were struggling to meet ever increasing workloads and fill key vacancies. Morale was at an all-time low. When the Business Psychologists were brought on board, they observed that the Senior Team were not stepping up to make strategic decisions, and lead service delivery, and they had become isolated from other services.
This case study explains the Business Psychologists’ approach to addressing these issues and improving the situation in a matter of weeks.