For probably the first time, Occupational Psychology and Human Factors Professionals were included in the process of motorway design in the UK. Highways England commissioned teams from Amey and Arup to design two new Smart Motorway schemes on the M1 motorway, between junctions 13-16 and 23a-25.
These Consultants worked together with Road Maintainers, Road Users, Emergency Services and others to assess the human element of motorway design. They applied a user- centred approach, with the aim of promoting safe behaviours through the design of various motorway infrastructure assets. This in turn would help Highways England achieve their strategic aims of improved Customer experience, road user safety and service delivery.