In this case study Business Psychologists were retained to develop the consultancy skills of 48 Internal Consultants, employed by a national retail organisation with approximately 90,000 staff. Business Psychology models and methods were applied in the development approach, as well as in the Programme content, accounting for contemporary theories around how people learn and are motivated.
The Development Programme significantly increased the Participants’ skills, enabling them to gain internationally recognised qualifications in Professional Consulting; and the organisation soon realised savings, covering the cost of the Programme.