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Is Cognitive Diversity important for Psychological Safety?

SPEAKER: Helen Hargrave Senior Consultant, Zircon BeTalent Cognitive diversity is where people think differently to each other and have different experiences and beliefs that contribute to how they look at and solve problems. The inclusion of people who have different problem solving styles offers a unique perspective because they challenges each other’s thinking. It is…

Developing great leaders – building trust to deliver brilliant customer experience

Presenters: Ben Renshaw, Leadership Specialist Brian Woodhead, The Director of Customer Services at London Underground until April 2021 Jess Fraser, Senior People and Change Consultant, Arup Kathryn de Kort, Senior People and Change Consultant, Arup Summary: The purpose of London Underground is to keep London moving, safely and sustainably. Customer Service underpins this experience by serving…

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