Demands are placed on local Councils to provide higher standards of service and increased efficiency and effectiveness. This is expected despite shrinking budgets and fewer employees. They must maintain the motivation of their employees whilst satisfying expectations of the government and an increasingly demanding public.
As Cumbria County Council restructured and redesigned their systems and processes, time and again, they did not achieve all the improvements they needed. So, Business Psychologists helped the Council recognise one thing that would not change: the enduring value of empowering employees to solve problems autonomously.