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Compassionate Leadership with Jeremy Cox, Service Design and Transformation Consultant, organiser, Leeds “Kinder” Festival

9 June 2021 at 6:00 pm - 8:00 pm

With more than two decades experience as a hands-on senior leader, consultant & lecturer with international and cross-sector experience, Jeremy Cox is dedicated to helping people create better ways of organising and better places to work.

Jeremy helps people to think outside the (top-down) pyramid and embrace the simple yet profound ideas that come from complexity and systems methods, to make things easier & better for customers, colleagues and the people who use services.  This involves ‘technical’ work to design person-centred services, but crucially depends fundamentally on a commitment to re-humanising the way that customers, colleagues and the people who use services all interact – on psychologically-informed and truly compassionate leadership.

Jeremy applies his expertise with empathy and pragmatism:

  • Helping people, teams and organisations to reduce friction and humanise their work.
  • Listening to what really matters to people, helping them listen to each other, and acting as a thinking partner.
  • Building solutions that work in context, resulting in better services for customers and citizens, better business performance and better places to work.

In the session Jeremy will explore three key questions with you, with the help of theory, exercises and stories from his work as a consultant, leader and lecturer.

  • Why bother with compassionate leadership?
  • What to do and how to do it?
  • How can we hardwire the ‘soft stuff’?

Jeremy is a systems thinker, consultant, lecturer, dad/husband, slow runner, average squash player, and a lifelong Norwich City fan.  Above all, however, he is dedicated to demonstrating how his radical approach to leadership can lead to substantial benefits, transforming organisations from within.


9 June 2021
6:00 pm - 8:00 pm
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