Nathalie Nahai
Nathalie Nahai is an international speaker, author and consultant, whose books, Webs Of Influence and Business Unusual, explore the intersection between persuasive technology, ethics and the psychology behind evolving consumer behaviours. With clients including Google, Unilever, Accenture and Harvard Business Review, she teaches businesses how to ethically apply behavioural science principles to enhance their online presence, content marketing, product design and customer experience. A member of the BIMA Human Insights Council, she also hosts The Hive Podcast and speaks about the impact of emerging technologies in The Atlantic, The Wall Street Journal, Business Insider, Forbes, Harvard Business Review, Stylist, and The Telegraph, as well as TV and radio.
Going virtual & the psychology of resonant communication
This presentation reveals how we can respond to some of the key challenges wrought by the pandemic - from fostering trust and repairing rupture, to bridging the empathy gap and establishing rapport. We’ll explore the role of values and integrity in building resilience, and look at how social identity is shaping how we relate to one another and to organisations.
