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Tackling Tension Between Teams

Good working relationships between Doctors and Managers are critical for the safety and quality of care delivered by the National Health Service (NHS). Yet reports have referred to a ‘gulf’ between the two groups and to the growing risk of…

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Six Significant Conversations

Employees’ personal journey in an organisation matters. Having their priorities and goals understood by their Manager can make a significant difference to their motivation at work and, as a result, organisational performance (Dobre, 2013). Read in this case study how…

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Retention in a Competitive Market

The nuclear industry is growing rapidly, with an increasing global focus on nuclear energy as a reliable source of power. As a result, there is a high demand for skilled workers in the industry, which are in short supply. As…

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Developing Work-Life- Management Competence

To conclude the first section of this book, looking at how employee experience can be enhanced even before an organisation recruits an individual, we consider the role of Work- Life-Management skills in employee experience. Many employees’ experience at work is…

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Awaken, Connect and Act

As the UK’s “biggest and best” protection broker, LifeSearch was built on an ethos of getting to know their customers, giving advice and guiding them to the best decision on life cover which suits them personally. This is the account…

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A Caring Culture

Kitnocks House, a specialist Care Home in Hampshire for residents with dementia, had a change in leadership. The incoming Registered Manager recognised that work needed to be done to improve the culture. She called on Business Psychologists from KO Consulting…

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Social Identity as a Strategic Tool

The aim of The Times “Best Company” survey is to identify levers that assist organisations in optimally leading their “only true competitive advantage,” their people. When a young organisation received a 3-star rating on the survey, for two years in…

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Improving Performance Management

Most organisations invest time in suboptimal Performance Management processes. Many Ministry of Justice employees were reporting negative experiences of their Performance Management process. So, a team in their Human Resources community tested how training in psychological concepts and neurological drivers…

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From Chaos to Common Ground

All too often large-scale change and transformation projects run behind schedule, go over budget and fail to fully realise their objectives. Early failures can be disheartening and disagreements on remedies can be divisive, resulting in a lack of clarity and…

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Enabling Autonomy

Demands are placed on local Councils to provide higher standards of service and increased efficiency and effectiveness. This is expected despite shrinking budgets and fewer employees. They must maintain the motivation of their employees whilst satisfying expectations of the government…

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